We monitor all our websites 24:7. We know within moments if there's a problem with your website.
When the support centre receives an alert, our support staff assigns a fully qualified member of the team to resolve the issue.
We aim to restore full service within 15 minutes.
We have a dedicated telephone helpline, email support centre, an online knowledge base with great help files and CMS tips. What's more, if you need any further assistance in using the CMS, we'll either log onto your computer or talk you through how to do it - it's that simple!